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Overdue invoice reminder emails

Write a friendly, firm or final payment reminder in seconds. Enter the invoice details once, and the right email and text message are written for you, with how-to-pay details included. Copy it or open it in your email app.

The invoice

From you

How to pay

Leave the late fee blank unless your customer agreed to it before the work, for example in your quote or terms.

Reminder plan

    A common schedule. Adjust it to suit your customer and your terms.

    Enter the due date
    Email subject Email
    Open in email app
    Text message

    You can edit the wording before you send it. Editing is kept until you change the reminder type or the details.

    When to send each reminder

    ReminderWhenTone
    Courtesy reminderA few days before the due dateLight: "just a heads-up"
    Friendly reminder1–7 days overdueAssume it was missed by accident
    Second reminder8–20 days overdueClear and direct, with a pay-by date, and an offer to talk
    Final notice21+ days overdueFirm, with a deadline and what happens next

    A phone call between reminders often works better than another email. Keep a note of each reminder you send and when, in case you need it later.

    If they still don't pay

    1. Letter of demand. A formal letter setting out what's owed and a final deadline. business.gov.au has a free template, and a letter from a solicitor or debt collector can carry more weight.
    2. Mediation. An independent mediator can help you settle without going to court. Your state's small business commissioner can point you to one.
    3. Debt collector. They may recover the money for a fee or a share of the debt.
    4. Tribunal or court. Most states have a tribunal or small claims process for smaller debts. It takes time and fees, so weigh it against the amount owed.

    This is general information, not legal advice.

    Questions people ask

    When should I send a payment reminder?

    A common pattern is a friendly reminder a day or two after the due date, a firmer second reminder about 1–2 weeks overdue, and a final notice about 3 weeks overdue. A courtesy reminder a few days before the due date also helps.

    How do I write a polite overdue invoice email?

    Keep it short and assume it was missed by accident. Include the invoice number, amount, due date and how to pay, and invite them to tell you if they've already paid or there's a problem.

    Can I charge a late fee or interest?

    Generally only if your customer agreed to it in your terms before the work, for example on your quote or terms of trade. Only mention a late fee in a reminder if it's in your agreed terms.

    What if they still don't pay after a final notice?

    The usual next step is a letter of demand. After that, options include mediation, a debt collector, or lodging a claim with your state's tribunal or court for small debts. Your state's small business commissioner can also help.

    Is my information uploaded?

    No. The reminder is written in your browser. If you saved your details in the ANTB invoice generator on this device, they are filled in for you.

    Sources and limits

    The templates are general wording, not legal advice. Check your own terms and get advice for large or disputed debts.

    More on your desk.

    Invoice GeneratorTax invoices with your logo, ABN and GST. Quote TemplateQuote first, then convert it to an invoice. GST CalculatorAdd or remove GST and estimate your BAS.